Gift Card Terms & Conditions

These Terms and Conditions form the agreement between the Buyer or User and Holap Loon Ltd concerning the Holap Loon E-Gift Card (“Gift Card”) you purchased or received. Please read these Terms and Conditions carefully prior to using your Gift Card.


1.1 In these Terms and Conditions, the following definitions will be used.

Buyer means the person who purchases the Gift Card.

Product means all products available on our webshop.

Terms and Conditions means these Terms and Conditions, including updates, alterations and possible appendices, published on the website.

User means the end-user of the Gift Card, who shall use such Gift Card to purchase a Product from the website.

We (“our”, “us”, “”) means Holap Loon Ltd company located at 20-22 Wenlock Road, London, England, N1 7GU, with company number 12377066.

Website means our website:

You means the Buyer and/or the User of the Gift Card, as applicable.

Scope of Application

2.1 These Terms and Conditions apply in full to anyone purchasing, using or attempting to use a Gift Card.

2.2 By purchasing, using or attempting to use a Gift Card: a. You accept and agree that you as a Buyer or User are bound by these Terms and Conditions; and b. You acknowledge that you have read and understood the information concerning the Privacy and Cookie Policy.

Purchase and Delivery of Gift Cards

3.1 offers Gift Cards that can be purchased and redeemed through the website. You must have an account with to purchase or use Gift Cards. If you do not have an Account, the purchase of a Gift Card will result in the creation of an account.

3.2 will only issue Gift Cards in digital form, via the provision of a Gift Card Code.

3.3 When purchasing the Gift Card, the Buyer agrees to receive the Gift Card with the Gift Card Code via email.

3.4 The Buyer will get an email confirmation after the Gift Card payment has been completed. The issuance date will be determined by the receipt of the confirmation email, and the Gift Card will be valid for three (3) years from that date.

3.5 The Buyer has fourteen (14) days from the date of delivery of the Gift Card to cancel the purchase of the Gift Card without giving any reason and without incurring any costs, provided the Gift Card has not been used. You must contact Customer Support within fourteen (14) working days if you desire to cancel your Gift Card purchase. will not, under any circumstances, issue a refund for a purchase that is cancelled after the fourteen (14) working day deadline has passed.


4.1 When purchasing a Product with the Gift Card, the amount of the Gift Card will be deducted from the order’s price all at once.

4.2 The Gift Card may only be used on our website..

4.3 The Gift Card can be used to make purchases up to its face value at the time of purchase. The User can, however, pay for a portion of the Product with the Gift Card and the remainder using other acceptable payment methods.

4.4 The Gift Card may not be combined with other Gift Cards.

4.5 The Gift Card does not have a repayment value and cannot be exchanged for cash.

4.6 You have 14 days to return the product after receiving it if you purchased it using a Gift Card. The amount of the Gift Card will be refunded to you as a voucher that may be used at a later date.

Term of Validity

5.1 During the first three (3) years following its purchase, the Gift Card can be used for the purchase of the Products. After three (3) years from the date of purchase, you will no longer be able to use the Gift Card. You should use the Gift Card as soon as possible, before its expiry date.

Returns and Cancellations

6.1 The Gift Card is non-refundable and non-returnable, save in the case of statutory rights, such as in the case of faults in the product. Only the buyer of the Gift Card can get a refund.

Loss or Theft

7.1 The title and risk of loss for Gift Cards passes upon electronic transmission of the Gift Card by to the Buyer of the Gift Card. Customer Support at can assist you in reporting lost or stolen Gift Cards.

Privacy and Data Protection

8.1 If you supply us with personal information in connection with the Gift Card, we will treat it in accordance with our privacy policy. This information must be read and understood.’s right to termination, cancellation or refusal of a transaction

9.1 can terminate this agreement, cancel the Gift Card or refuse a transaction if we suspect that the Gift Card is being used in a fraudulent, improper or unlawful manner, or if we have reason to assume that you are in breach of this agreement.

Limitation of liability

10.1 accepts no liability for loss, theft, destruction or improper use of Gift Cards, unless this is the result of negligence on the part of

10.2 cannot be held liable for loss of turnover, use, profit, expected profit, contracts, income, goodwill or expected savings; loss of details or of use of details; or consequential loss, extraordinary loss or indirect loss, including if it has been informed of the possibility of such loss.

10.3 Without prejudice to the conditions of this agreement,’s liability towards you is limited to the amount on the Gift Card if one of the following events takes place (in which case the earliest of these events applies):

  1. the Gift Card is cancelled by;
  2. this agreement is terminated by

10.4 Nothing in this agreement serves to exclude or limit liability for:

  1. deliberate deception;
  2. any other form of liability that cannot legally be excluded or limited.

Changes to Terms and Conditions

11.1 reserves the right to amend the terms of this agreement by publishing an amended version on at all times.

Applicable law and dispute resolution

12.1 All contracts concluded with shall be governed by English law.

12.2 Any dispute between you and in relation to the agreement, including the understanding and extent of these Terms and Conditions, will be resolved by the competent court in London, England.

12.3 You may have other or additional rights in connection with your purchase or redemption of Gift Cards under the laws and regulations of the jurisdiction in which you reside and nothing in these Terms and Conditions restricts such rights you may have.